Case-Study

StarAlliance Mobile App

The goal of this project was to build a digital experience to improve the customer experience during 'dead time' between connecting flights

Research

User Research

User Experience

User Interface

Flowchart

Wireframing + Prototyping

Tools

Figma

Adobe Photoshop

Goals

  • Improve customer experiennce during 'dead-time' between flights

  • Improve orientation while in terminal behind the gate

  • Provide clear updates on flight updates

  • Help Customers make use of dead time

  • Create ways to build brand-loyalty with Star Alliance and it's airlines

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